Our website address is: https://taktikon.com.

Taktikon (hereinafter also: “we” or “us”) its goal is to provide high-quality services. Reliability is an important factor in this. Respect for privacy and careful handling of data is an important part of that reliability. We want to be transparent about the way in which we, as the controller, handle the processing of (personal) data of our customers, senders and recipients of our products and services, and visitors to our website (hereinafter also: “you”). In this privacy statement we explain this further, whereby it is paramount that we comply with the laws and regulations, such as the ‘General Data Protection Regulation (GDPR)’. In addition, we explain which personal data we collect and for what purposes we use it. We recommend that you read this statement carefully. This privacy statement does not apply to websites or services of third parties, including hyperlinks to websites of others and social media buttons. We are not responsible for the privacy policy and the use of cookies on those websites and social media platforms.


Use of personal data
Our website processes data that can be traced back to individuals, both directly and indirectly (whether or not provided by the user). Careful handling of these personal data is of great importance. We therefore carefully process and secure them. When processing, we adhere to the requirements of the applicable laws and regulations. This means, among other things, that: we clearly indicate for which purposes we process personal data. We do this by means of this privacy statement; we limit our collection of personal data to only the personal data that is necessary for legitimate purposes; we first ask you for permission to process your personal data in cases where your permission is required; we take appropriate security measures to protect your personal data and also require these measures from parties that process personal data under our responsibility; we give you the right to view, correct, delete or export your personal data at your request. We offer various products and services in the context of which (personal) data is processed.


Website
In order to optimize our website and services, we also collect and use statistical data about search, click and purchase behavior, including information about your internet browser, any language settings and information about the settings of the operating system of the computer or mobile device with which you visit us. We also use transaction data to prevent abuse, whereby we automatically signal and detect apparently unusual transactions in order to be able to investigate them further.


Lawfulness of processing
We process your personal data on the basis of one of the following grounds: The processing of data is necessary for the performance of an agreement to which you are a party, or to take measures at your request prior to concluding an agreement, such as delivering an order placed by you. The processing of data is necessary to comply with a legal obligation that rests on Teken Tafelkleed, such as the fiscal retention obligation. The processing of data is necessary for the promotion of the legitimate interests of Teken Tafelkleed and/or third parties, such as the processing of the data of recipients. If you have given permission for the processing of your personal data for one or more specific purposes. You can always withdraw consent once given. Withdrawing consent does not affect the lawfulness of the processing of personal data prior to withdrawal.


Retention periods
Due to the fiscal retention obligation, we are obliged to store some of your data for seven years (including name, order and payment data). The following retention periods apply to the other data: We store your name and e-mail address as long as you have not unsubscribed from our newsletter, because we naturally hope to see you again. After unsubscribing from the newsletter, we store your data for a maximum of two years. The other personal data collected by us is stored by us for as long as necessary to complete your order(s) and/or fulfil other described purposes. We then store your data for a maximum of two years for statistical purposes. Your rights If you want to know which data is linked to your user profile, you can send a request to privacy@teken-tafelkleed.nl for an export of your personal data. You also have the right to object to the processing of your personal data and to request us to (temporarily) limit the processing of your personal data. In order to prevent misuse of your identity, we may ask you to identify yourself in advance.


Verstrekking aan derden
We may share your data with the following parties: parties involved in the production and execution of orders and other services. This includes distribution partners, logistics partners and parties that handle the financial settlement; third parties engaged by us in the context of marketing and hosting, maintenance and support of our website; government institutions, investigative authorities and (supervisory) authorities, if we receive a request to do so or if we deem this necessary ourselves (for example in connection with the detection of fraud); third parties if this is necessary to protect your rights or ours. This includes external (legal) advisors. In this context, we share personal data with the following parties, among others: Communication with customer: Hubspot, Customer service: Hubspot.


Security
We take appropriate security measures to prevent and limit, among other things, destruction, loss, alteration, unauthorized disclosure of or unauthorized access to personal data.


Third party websites
This privacy statement does not apply to third party websites that are connected to our website by means of links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.


Changes to this privacy statement
We reserve the right to make changes to this privacy statement. We therefore advise you to consult this privacy statement regularly, so that you are aware of these changes.


Contact
Of course, we are happy to help you if you have any questions or complaints about the processing of your personal data. We offer the possibility to ask questions via a contact form on our website. Based on privacy legislation, you also have the right to file a complaint with a Data Protection Authority.