Cultural intelligence hospitality leaders need is becoming increasingly important as hotel teams become more international and diverse. Leadership advice is everywhere. Be more transparent.Communicate clearly.Give feedback.Make decisions faster.Build stronger teams. The assumption behind much of this advice is that everyone shares the same understanding of what good leadership looks like. But what if they don't? […]
A strong hotel online reputation has always been important, but the way guests discover and evaluate hotels is changing rapidly. For years, hotels have invested heavily in websites, photography, advertising and brand messaging. The goal was clear: attract potential guests to your website and tell your story in your own words. Today, the guest journey […]
Hotel Guest Trust is becoming an increasingly important factor in hospitality. For many years, revenue teams have focused on familiar metrics such as price, location, reputation and availability. While these factors remain important, guest expectations continue to evolve. Increasingly, travellers are looking for something else: confidence. Confidence that the hotel delivers what it promises.Confidence that […]
