Hotel technology strategy has never been more important. Every week, new solutions promise to improve revenue, automate operations or enhance the guest experience. AI, RMS, CRM, booking engines, business intelligence platforms and digital marketing tools all compete for attention. The question is no longer which technology is available. The question is whether the technology solves […]
Cultural intelligence hospitality leaders need is becoming increasingly important as hotel teams become more international and diverse. Leadership advice is everywhere. Be more transparent.Communicate clearly.Give feedback.Make decisions faster.Build stronger teams. The assumption behind much of this advice is that everyone shares the same understanding of what good leadership looks like. But what if they don't? […]
A strong hotel online reputation has always been important, but the way guests discover and evaluate hotels is changing rapidly. For years, hotels have invested heavily in websites, photography, advertising and brand messaging. The goal was clear: attract potential guests to your website and tell your story in your own words. Today, the guest journey […]
