Hotel technology implementation is about far more than installing new software. Every year, hotels invest significant amounts of time and money in new technology. New PMS platforms. Revenue Management Systems. CRM solutions. Guest messaging tools. Business Intelligence. Yet many hotel technology projects fail long before the software is even installed. Not because the technology is […]
Hotel technology strategy has never been more important. Every week, new solutions promise to improve revenue, automate operations or enhance the guest experience. AI, RMS, CRM, booking engines, business intelligence platforms and digital marketing tools all compete for attention. The question is no longer which technology is available. The question is whether the technology solves […]
Cultural intelligence hospitality leaders need is becoming increasingly important as hotel teams become more international and diverse. Leadership advice is everywhere. Be more transparent.Communicate clearly.Give feedback.Make decisions faster.Build stronger teams. The assumption behind much of this advice is that everyone shares the same understanding of what good leadership looks like. But what if they don't? […]
