AI hotel search is changing how travellers discover and choose hotels. Instead of browsing through dozens of websites, travellers can increasingly ask AI tools to recommend properties that match their preferences, budgets and travel plans. For hotels, this raises an important question: If AI helps guests decide where to stay, will the hotel website become […]
Hotel sustainability is no longer simply about reducing environmental impact or meeting certification requirements. It is becoming an increasingly important part of how hotels manage costs, strengthen their market position and build long-term profitability. Yet in many hotels, sustainability and commercial strategy are still treated as two separate areas. The sustainability team focuses on energy […]
Hotels spend enormous amounts of time optimising revenue. We analyse pricing. We invest in technology. We review distribution costs. We improve conversion. We measure RevPAR, ADR and profitability. But there is another cost sitting inside the hotel that we do not always treat as a commercial issue: Employee turnover. When an experienced employee leaves, the […]
