AI in hospitality is often discussed in terms of efficiency. How much can we automate? How many tasks can we remove? How much faster can we process information? How much can we save? These are relevant questions. But perhaps they focus too much on what technology does and not enough on what people can do […]
Hotel Revenue Management is often associated with pricing. Are our rates right?Should we increase the price?Are we keeping pace with the market?Why are our competitors filling faster than we are? These are important questions. But before discussing price, there is an even more fundamental question: Can the guest actually book the room? A hotel can […]
Every meeting enquiry is a race against time. When a potential customer contacts your hotel or venue, they're rarely waiting for just one response. They're comparing options, evaluating service and often making decisions faster than ever before. The hotel that responds quickly, professionally and personally has a significant competitive advantage. Yet many sales teams still […]
