Loyalty has long been one of the most powerful concepts in travel. Airlines, hotels and travel brands have invested heavily in programmes designed to reward repeat customers with status, recognition and tangible benefits. For many travellers, loyalty is not about luxury; it is about predictability, progress and being recognised over time. But loyalty programmes are […]
Choosing the right technology is no longer an IT exercise. For hotels, technology decisions directly affect revenue, operations, guest experience, and the ability to scale. A PMS, RMS, Channel Manager, CRS, CRM, BI tools, and integrations form the backbone of how a hotel operates every single day. Yet many hotels underestimate how the investigation process […]
Revenue pressure in hospitality has never been higher. Costs are rising, guest behavior keeps shifting, and technology promises a lot, but doesn’t automatically deliver results.Yet despite all these changes, many hotels are still struggling with the same commercial challenges year after year. In 2026, Revenue Management is no longer about having the right system. It […]
